Mission
RATP Dev Western Sydney Airport (RDWSA) is a subsidiary of the RATP Group, a global leader in high-capacity urban rail and the world’s third largest public transport operator.
Our 25,000 people design, operate, maintain and modernise urban and interurban transportation networks. We serve more than 100 cities in 17 countries, delivering tailored mobility solutions that address each community’s unique environmental, social, and economic challenges.
We build, deliver and commit for the best of public transport – every day, everywhere, for everybody – to make it the natural choice for cities and passengers.
As an Operator & Maintainer to the Australian Federal and NSW governments, Parklife Metro is leading a transformative metro project connecting St Marys to Bradfield, linking with the new Western Sydney Airport.
The Parklife Metro (PLM) consortium, made up of Plenary, RATP Dev, Siemens, and Webuild, is delivering the Stations, Systems, Trains and Operations & Maintenance (SSTOM) package of works for the Sydney Metro – Western Sydney Airport (SM-WSA) project.
RDWSA will proudly operate and maintain 6 new stations, 12 metro trains, core rail systems, and a state-of-the-art stabling and maintenance facility at Orchard Hills on the Western Sydney Airport metro line for 15 years after the line has become operational.About the Role:
As the Head of OCC, you will lead the Operations Control Centre team and its processes to ensure the safe, efficient, and compliant delivery of automated metro operations. You will be responsible for the strategic management of the OCC, driving team performance and fostering a culture of operational excellence. Key responsibilities include:
- Lead the OCC team to deliver safe, efficient, and compliant Grade of Automation 4 (GoA4) operations.
- Drive OCC team performance to meet and exceed Key Performance Indicators (KPIs) by maintaining operational discipline and optimising workflows.
- Oversee day-of-operations planning, real-time management, and coordination from the control centre.
- Manage the recruitment, training, and ongoing professional development of all OCC staff.
- Maintain and continuously improve all OCC operational documentation, including Standard Operating Procedures (SOPs), degraded mode instructions, and emergency protocols.
- Serve as the main point of accountability for operational decision-making and act as a key liaison between frontline control staff and senior leadership.
- Lead operational investigations and analysis to identify root causes and drive process improvements.
- Provide leadership and support during major planned events or service disruptions.
Profile
About You:
You are a strategic and experienced operational leader with a strong background in transport control room environments, preferably within an automated rail or metro system. You are a natural leader, adept at managing technical and safety-critical teams, and passionate about fostering a culture of high performance and continuous improvement. You will bring:
- Extensive experience (minimum 7 years) in a control room, transport, or rail operations environment, preferably automated or metro.
- Proven leadership experience managing high-performing, technical, or safety-critical teams.
- A solid understanding of automated rail operations (GoA4 preferred) and control system environments (ATS, SCADA, etc.).
- A strong background in incident management, root cause analysis, and operational risk management from a process improvement perspective.
- Experience in developing, reviewing, and enhancing operational documentation and processes.
- Excellent interpersonal and written communication skills, particularly in technical or regulatory environments.
- Tertiary qualifications in Transportation, Engineering, Business Management, or a related discipline. A Certificate IV or Diploma in Rail Operations or Leadership is highly desirable.
- Commitment to upholding RATP Dev’s values of United, Caring, Effective, Daring and promoting a positive safety culture.